privacy Notice
The Briderie Ltd (“The Briderie”, “we”, “our” or “us”) is committed to protecting and respecting your
privacy and personal data. This Privacy Notice explains how we use your personal data when you visit our
website and shop.
This Privacy Notice should be read alongside, and in addition to, our Terms and Conditions, which can be
found at: https://www.thebriderie.com/tcs and our Cookie Notice, which can be found at: https://www.thebriderie.com/cookie-policy
Controller of your personal data
The Briderie is a company registered in England and Wales under 15448042 whose registered office is at 35
Church Road, Tunbridge Wells, Kent, TN1 1JT with email address hello@thebriderie.com. For the
purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018,
the Briderie is the controller of your personal data we process, unless indicated otherwise.
The information that we collect from you
We collect a range of personal data from our customers that you enter onto our website or provide to us
directly. This may include:
Your personal details including your name, postal address, email address, phone number and any
other information collected on registration or the ordering process through our website or shop.
Your financial details such as your credit/debit card numbers.
Your transaction details such as the items that you purchase and delivery information.
Your customer service details relating to your appointment. For example, referral details.
How we use your information
We may use your personal data to:
Provide and manage your order(s).
Communicate with you. This may include responding to emails or calls from you or inviting you
to appointments.
Process your payment transactions and, if necessary, to provide a refund.
Supply you with marketing information by email that you have opted-in to receive (you may
unsubscribe or opt-out at any time by emailing hello@thebriderie.com).
Our legal basis for processing your information
We will collect your personal data from you only when one of the following legal bases applies:
Consent: this means that we will process your personal data where you have given your consent to
do so (e.g., sending you marketing communications where consent is required).
Legal obligation: this means that we will process your personal data where we have a legal
obligation to collect personal data from you such as where it is necessary to use your transaction
history to complete our financial and tax obligations under the law.
Performance of a contract: this means that we will process your personal data where the personal
data is necessary to perform a contract with you (e.g., manage your appointment or order or
process payments).
Your rights
You have a number of rights under the UK GDPR in relation to the way we process your personal data.
These rights include:
Right of access: you have the right to request access to personal data that we hold about you and
information on how we process it.
Right to rectification: you have the right to request that any incorrect or inaccurate personal data
relating to you is corrected and/or amended. You also have the right to ask us to complete
information you think is incomplete.
Right to erasure: you are entitled to request for your personal data to be deleted and we must
comply under certain circumstances.
Right to restriction of processing: you have the right to ask us to restrict the processing of your
information under certain circumstances.
Right to data portability: you have the right to request to receive your personal data in a structured,
commonly used and machine-readable format and, where requested and technically feasible,
transmit your personal data to another organisation.
Right to object: you have the right to object to processing of your personal data.
You can also withdraw your consent at any time where we are relying on your consent to process your
personal data. Please note that your withdrawal will not affect the lawfulness of any processing carried out
before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain
services to you. We will advise you if this is the case at the time you withdraw your consent.
We do not make any decisions about you based solely on automated decision-making. If we do ever plan to
use automated decision-making that could have a significant impact on you, we will let you know in
advance and give you an opportunity to object.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights described
above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or
excessive.
We may need to request further information from you to help us confirm your identity. This is a security
measure to ensure that your personal data is not disclosed to any person who has no right to receive it. In an
effort to speed up our response, we may also contact you to ask you for further information in relation to
your request.
You can contact us at hello@thebriderie.com to exercise any of these rights. We will respond to any requests
received from you promptly and in compliance with our obligations under the UK GDPR.
Disclosure of your information
We will only disclose your personal data outside of our business in limited circumstances. We may share
your personal data with:
Our service providers who provide IT and system administration services.
Our payment and delivery providers (e.g., courier services). Please note that our payments are
provided through a trusted third-party payment service provider Stripe. Stripe acts as a
controller of your personal data for the purposes of payments for products.
Professional advisers including solicitors, auditors and insurers.
Third parties to whom we may sell, transfer, or merge parts of our business or assets.
We require all third parties to whom we transfer your data to respect the security of your personal data. We
only allow such third parties to process your personal data for specified purposes and in accordance with
our instructions.
We will not share your personal data with any third parties for the purposes of direct marketing without
first obtaining your consent.
Transfers of your information
We do not transfer your personal data outside of the UK and/or Europe. If we do so in the future, we will
let you know and take appropriate measures to protect your personal data.
All information you provide to us is stored on our secure servers which are located within the UK.
Keeping your information secure
We have put in place appropriate administrative, technical, and organisational measures designed to protect
your personal data from the risk of disclosure, destruction, loss or accidental, unlawful and unauthorised
alteration, access, disclosure and use. If you suspect any misuse of your personal data please contact us at
hello@thebriderie.com.
Retention of your information
We will only retain your personal data for as long as is necessary to carry out the purpose for which it was
collected.
In all other circumstances, to determine the appropriate retention period for your personal data, we
consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the applicable legal requirements.
Cookies
Our website uses cookies to help provide you with the best possible user experience.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used
in order to make websites work, or work more efficiently, as well as to provide information to the owners of
the site.
Squarespace, our website provider, may use cookies to understand how you interact with the content on
our website, these are called third party cookies and can recognise your device when it visits our website and
when it visits other websites. For more information, you can read about our website providers cookie policy
here: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-
uses?platform=v6&websiteId=65c7fbc161a882262b49f5dd and our Cookie Policy here: https://www.thebriderie.com/cookie-policy
Links to other websites
Our website may, from time to time, contain links to and from the websites of our partners and affiliates
which are outside our control and not covered by this Privacy Notice.
We do not accept any responsibility or liability for other sites’ privacy notices. If you access other websites
using the links provided, please check their policies before submitting any personal data.
Changes to this Privacy Notice
We reserve the right to change this Privacy Notice as we may deem necessary from time to time in order to
reflect any changes to the way in which we process your personal data or changing legal requirements. Any
changes will be notified to you by posting an updated version on this website.
We recommend you regularly check for changes and review this Privacy Notice when you visit our website.
This Privacy Notice was first published on 5th September 2024 and last updated on 5th September 2024.
Complaints
We encourage you to contact us first if you have any queries, comments or concerns about the way we
handle your personal data. However, if you are not satisfied with our handling of any request by you in
relation to your rights or concerns, you also have the right to make a complaint to the UK’s Information
Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk).
You can find out how to report a concern on their website (https://ico.org.uk/make-a-complaint/).
Contact information
For further information from us on data protection or any other requests, including to exercise any of your
rights in relation to your personal data, please write to us at hello@thebriderie.com or The Briderie, 35 Church Road,
Tunbridge Wells, Kent, TN1 1JT.